FareChargess provides travel booking assistance. Refund eligibility is not automatically guaranteed and may depend on the airline, hotel, travel supplier, fare type, reservation conditions and applicable cancellation rules connected with your booking.
1. General Refund Policy
Requests for refunds or cancellations are reviewed according to the terms that apply to the relevant flight, hotel or travel service.
Some reservations may be fully refundable, partially refundable or non-refundable. Restrictions may also apply based on the timing of the cancellation or the type of fare purchased.
FareChargess cannot guarantee that a refund will be available until the applicable supplier conditions have been reviewed.
2. Airline Ticket Refunds
Airline tickets are generally governed by the fare rules and conditions established by the applicable airline or travel supplier.
Refund eligibility may depend on factors including:
- Whether the ticket is refundable or non-refundable.
- The airline's cancellation policy.
- The time remaining before departure.
- Whether any portion of the ticket has already been used.
- Applicable penalties or cancellation fees.
- The original method of payment.
A request to cancel a flight does not itself guarantee that the airline will authorize a refund.
3. Hotel Reservation Refunds
Hotel cancellation and refund eligibility may depend on the specific property's cancellation policy, the selected room rate and the date the cancellation request is submitted.
Certain discounted, promotional, advance-purchase or non-refundable hotel rates may not qualify for refunds.
No-show charges may also apply if the traveler does not arrive according to the confirmed reservation.
4. Changes & Cancellations
If you would like to modify or cancel an existing reservation, contact FareChargess as soon as possible.
Changes may be subject to:
- Airline or hotel change fees.
- Fare or rate differences.
- Supplier penalties.
- Availability of the requested replacement itinerary.
- Applicable service or processing charges.
Any applicable charges should be reviewed with you before a requested change is completed.
5. Refund Processing
Where a refund is approved, processing time may vary depending on the airline, hotel, travel supplier, payment processor and financial institution involved.
FareChargess does not control the processing time of banks, card issuers or third-party travel suppliers after a refund has been authorized and submitted.
Where possible, refunds are generally returned to the original payment method used for the reservation.
6. Non-Refundable Amounts
Depending on the booking and applicable conditions, certain amounts may not be refundable.
These may include:
- Non-refundable airline fares.
- Non-refundable hotel rates.
- Supplier-imposed cancellation penalties.
- Previously used portions of a reservation.
- Certain administrative or service fees where applicable.
Any applicable conditions should be reviewed before the reservation is confirmed.
7. Cancellations by Airlines or Travel Suppliers
Airlines, hotels and other travel suppliers may occasionally cancel or significantly change travel arrangements.
Where this occurs, available remedies may be determined by the supplier's policy and applicable consumer protection laws. Depending on the circumstances, options may include rebooking, travel credit or a refund.
FareChargess may assist you in understanding the available options, but the final resolution may depend on the relevant travel supplier.
8. Refund Requests
When contacting FareChargess regarding a cancellation or refund request, please have relevant reservation information available.
This may include:
- Traveler name.
- Booking or confirmation reference.
- Travel dates.
- Airline or hotel information.
- Details of the requested cancellation or change.
Providing complete information can help the request be reviewed more efficiently.
9. Chargebacks & Payment Disputes
If you believe that a charge associated with your reservation is incorrect, please contact FareChargess before initiating a payment dispute so that we can review the reservation and relevant transaction information.
Nothing in this policy limits any rights you may have with your card issuer or under applicable law.
10. Contact FareChargess
For questions about a cancellation, change or possible refund, contact FareChargess with your reservation details.
FareChargess
A unit of Booking Helps LTD
Phone: +1 (888) 506-8870
Address:
1309 Coffeen St, Ste 1200
Sheridan, Wyoming 82801
United States
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